Frequently Asked Questions
Everything you need to know about your Extra Butter experience.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 3-7 business days, while international shipping varies by location.
What is your return policy for limited edition releases?
Due to the exclusive nature of limited edition sneakers and apparel, all 'Launch' products are final sale and not eligible for returns or exchanges.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I ensure I am buying the correct size?
We provide detailed size charts on every product page. Since fit can vary between brands like Nike, Adidas, and Stüssy, we recommend checking the specific brand's conversion table.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
Are all the products on your site authentic?
Absolutely. Extra Butter is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.